On the day of your appointment, you’ll receive a link telemedicine call, either by text or email. Be sure to check your spam/junk mail.

  • Click on the link provided 10-15 minutes prior to the start of the appointment.
  • Choose a private, well-lit location where you can comfortably hear and speak.
  • Choose “Allow” when the browser asks for access to your microphone and camera.
You will need:
  • A Smartphone or computer with a strong internet connection and full battery. Try to use WiFi, since cellular networks will use data.
  • A web browser that works with our telehealth system:
    • iPhone: Safari (v.12 and later)
    • Android phone: Chrome (latest 3 versions) or Samsung Internet (v.12 and later)
    • Mac computer: Chrome (latest 3 versions), Firefox (latest 3 versions) or Samsung Internet (v.12 and later)
    • Windows computer: Chrome (latest 3 versions), Firefox (latest 3 versions) or Edge (v.79 and later)

Before your visit:

  • Install the latest web browser updates to your device to make sure your call goes smoothly
  • Run a pre-call device check to make sure your technology is set up

For questions or technical support, please contact us at 585.385.6070    Mon – Fri, 8:30 am to 4:30.

What is Telemedicine?

Telemedicine (TM) is a popular, virtual alternative to traditional in-office visits. A live, face-to-face interaction (think FaceTime or Skype) via electronic communication is used to deliver care between a provider and patient. 

It provides flexibility for those who have travel challenges/limitations, struggle to fit in doctor visits into their schedule, don’t have a sleep specialist in their area, or prefer to use technology.