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What's telemedicine?

Telemedicine (TM) is an excellent bridge between technology and traditional in-office visits: electronic communication is used to deliver care between a provider and patient. This live, face-to-face interaction (think FaceTime or Skype) provides a virtual alternative to an in-person office visit. 

We're using it as another way for us to help people with their sleep health. It provides flexibility for people who:

  • struggle to fit in doctor visits into their schedule
  • don't have a sleep specialist in their area
  • need timely access to a sleep specialist
  • have travel challenges or limitations

Who can use telemedicine?

Anyone who:

  • would like a new patient or follow-up visit
  • has an existing appointment
  • needs to "meet" with a respiratory therapist

In order to use TM, you need:

  • an iPhone/Android, laptop, computer, or iPad with working camera
  • a reliable internet/phone connection
  • a private, well-lit location

TM may not be the right platform for everyone, so when you call us, we will ask you a few questions to make sure TM will work for your visit.

What can be done with TM?

A lot! Our providers can:

  • diagnose and treat over 80 types of sleep disorders such as insomnia, sleep apnea, restless legs syndrome, shift work disorder,  narcolepsy and more
  • write prescriptions for medications, CPAP machines, masks, oral appliances for sleep apnea, and more
  • sign job-related and insurance-related documents related to your sleep disorder
  • explain your sleep apnea test results to you, review the diagnosis, and recommend treatment
  • manage your CPAP machine, analyze data and make any needed changes

Health insurance

TM is covered by most insurances. We will verify your insurance coverage for you prior to scheduling you for a TM appointment. However, we recommend you review your insurance plan to understand your coverage.

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Once you schedule a TM appointment:

  • You will receive a link to your appointment, either by text or email.  Be sure to check your spam or junk mail.
  • Click on the link provided 5 minutes prior to the start of the appointment.
  • Be sure to allow any popups (e.g. camera, microphone) that show up on your phone, laptop or tablet.
  • Choose a private, well-lit location where you can comfortably hear and speak.
  • Have a strong internet connection. Try to use WiFi, since cellular networks will use data.
  • If logging on with computer, use Chrome or Firefox. Setup Instructions & Troubleshooting

Do a Pre-call Test

For questions or technical support, please contact us at (585) 385.6070, Monday - Friday, 8:30 am to 4:30.


Please click on your provider's link 5 minutes prior to the start of the appointment.