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Current Patients

Happy sleeping couple

            If you're currently a Sleep Insights patient and can't find the information you need, call us at 585.385.6070                        or contact us.

Prescription Refills

Please call 5 business days in advance for any prescription refill.

Patient Portal

If you have lost or forgotten your Portal login, you will need to come to the office to pick up a new login.  Due to the security of the Portal, we cannot call, text, or email you login information.

The Portal provides you with secure access to:

  • View (and download) your personal health records
  • Request an appointment
  • Request prescription refills
  • Communicate with the office
  • Review what your doctor discussed with you and other materials you were provided
  • View your statement
  • Make a payment
Preparing for a Sleep Test

If you need to have a sleep test go to our Sleep Testing page to learn more about what the test is for, what the test is like and what to do to prepare for a test.

If you are taking a ResMed home sleep test and need further video instruction, play this instructional video.

Paying Your Bill

Sleep Insights accepts MasterCard, Visa, American Express, Discover, debit cards, checks, cash, and money order.

Payment can be made in person, over the phone (585) 385.6070 #6 or online: make a payment



We accept the majority of insurances, including:

  • Most local commercial carriers (such as Excellus and MVP)
  • Most national commercial carriers (such at Aetna and UnitedHealthcare)
  • Medicare
  • Medicaid

We do not accept Workers’ Compensation plans.

For sleep studies, we will contact your insurance to determine the portion for which you will be responsible.

If your insurance coverage has changed or you don’t have health insurance, contact our billing staff prior to scheduling your appointment for our private pay pricing and payment plan options:    (585) 385.6070 #6


We accept:

  • The majority of BCBS plans
  • Univera

If you have different insurance, a member of our staff will assist you with selecting a durable medical equipment (DME) provider who participates with your insurance:  (585) 385.6070 #3 or #4.

PAP/CPAP and Retail Supplies

You can now order PAP/CPAP supplies and sleep therapy products from us!  No credit card information is taken; simply identify the items you would like.  We then review the order, verify insurance coverage, and will contact you to review coverage and cost. 

Once you approve the order:

  • We will take payment over the phone and make arrangements for delivery.
  • Shipping is always free.
  • You will not receive a surprise shipment.

Your PAP/CPAP will need regular replacement and cleaning; refer the to recommended schedules below:

How To Set Up SoClean

Click here for SoClean FAQs, instruction manual and video instructions (at the bottom of the page).

A CPAP adapter is necessary to connect your CPAP machine to the SoClean. Click here for pictures of CPAP adapters, as well as written and video instructions for the following CPAP machines:

ResMed AirSense 10
ResMed S9
Philips Respironics DreamStation and System One
Fisher & Paykel Icon
Fisher & Paykel 600 Series
Transcend & Z1 CPAP Machines
AirMini & DreamStation Go

On this secure site, you can request a prescription refill or appointment, communicate with your healthcare provider and more.

Sleep Insights accepts MasterCard, Visa, American Express, Discover, debit cards, checks, cash, and money order.