Current Patient Resources

If you’re currently a Sleep Insights patient and can’t find the information you need, call us at 585.385.6070 or contact us.

Please call 5 business days in advance for any prescription refill.

If you’ve lost or forgotten your Portal login, we can mail your portal password to the address we have on file. Due to the security of the Portal, we cannot call, text, or email you login information.

The Portal provides you with secure access to:

  • View (and download) your personal health records
  • Request an appointment
  • Request prescription refills
  • Communicate with the office
  • Review what your provider discussed with you 
  • View your statement
  • Make a payment

Our sleep testing page has all the information you need about sleep tests, what to expect, and what to do to prepare for one.

Conveniently order PAP/CPAP supplies and products from us. No credit card information is taken; simply identify the items you would like. We review your order, verify insurance coverage, and contact you to review coverage and cost. 

Once you approve the order:

  • we’ll take payment over the phone and make arrangements for delivery
  • shipping is always free
  • you will not receive a surprise shipment

Your PAP/CPAP equipment will need regular replacement and cleaning. Information is also available for travel or personal care:


We accept the majority of insurances, including:

  • Most local commercial carriers (such as Excellus and MVP)
  • Most national commercial carriers (such as Aetna and UnitedHealthcare)
  • Medicare
  • Medicaid

We do not accept Workers’ Compensation plans.

For sleep studies, we’ll contact your insurance to determine the portion for which you will be responsible. If your insurance coverage has changed or you don’t have health insurance, contact our billing staff prior to scheduling your appointment for our private pay pricing and payment plan options: (585) 385.6070 #6


We accept:

  • The majority of BCBS plans
  • Univera

If you have different insurance, a member of our staff will assist you with selecting a durable medical equipment (DME) provider who participates with your insurance:  (585) 385.6070 #4


We accept MasterCard, Visa, American Express, Discover, debit cards, checks, cash, and money order.

Payment can be made in person, online or over the phone: (585) 385.6070 #6